Dialing
a London number from your mobile phone will
connect you to the mo-joe gateway. You will instantly
hear
a 'dial tone' just like a normal telephone line.
You then proceed to dial your mobile destination
beginning with the digits 00 followed by the country
code and the telephone number.
- How
can I automate dialling from my mobile?
Simply
modify your address book for each international number
to include the mo-joe access number and a Pause,
followed by the full phone number and a # at the
end.
- How
do I add a Pause in the dial string?
This
varies dependant on your make of phone. Visit www.mo-joe.com/access for more details.
- Does
the call take longer to dial?
If
you have added the mo-joe access code into your address
book dial string, a fully automated connection takes
1 or 2 seconds longer to connect.
- Can
I dial any other numbers with mo-joe?
You
can dial any number with mo-joe including directory
enquires & premium rate numbers. If you frequently
use all of your inclusive minutes on your contract,
you may even save money when calling mobiles which
are not on the same network as you.
- How
good is the call quality?
The
international part of the mo-joe call
uses one of the best tier-1 networks in the world
with
perfect
clarity.
Obviously
the call from your mobile to is subject to
the same issues as any other mobile call if you have
a weak signal!
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- Can
I open a mo-joe account if I am not a business?
Non-business
customers are welcome subject to credit status and
a £25 account setup fee payable by credit card
in advance. Proof of address and signature will also
be required.
- Do
mo-joe accounts have a credit limit?
YES.
In order to protect ourselves and our customers,
all accounts are subject to an agreed credit limit.
This can be reviewed up or down as necessary.
- What
happens if my mobile is stolen?
You
are responsible for ALL calls made on your mobile
until the loss of your mobile is reported to us.
- Can
any country be called?
Our
service is available to most of the countries and
islands in the world, however, we reserve the right
to block any country or destination without notice.
- Will
my account always be available?
The
mo-joe service is available at all
times, however
our customer care teams work normal weekday
office hours. Your account will become blocked
if your direct
debit is cancelled or declined, and we will also
block your account if we have any concerns about
fraud, misuse, or going over your credit limit.
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